What is folder template in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: folder template

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Used to provide flexible options for adding additional folders to the investigation record according to the pre-defined structure in the template. Folder templates are optional nodes in the record model for an investigation record and are defined with the record model in the Records and Case Management component.

Smart SAP Assistant

• Key Concepts: 
  A folder template is a feature of the Investigative Case Management (ICM) component of SAP Customer Relationship Management (CRM). It is used to create a folder structure for an investigation, which can be used to store and organize documents, notes, and other information related to the investigation. 
  
  How to use it: 
  To use a folder template, first create a new folder in the ICM component. Then select the “Folder Template” option from the drop-down menu. This will open a window where you can select the desired folder template. Once you have selected the template, click “Create” to create the folder structure. 
  
  Tips & Tricks: 
  When creating a folder template, it is important to consider how you will use it. Think about what type of information you will need to store in each folder and how you will access it. This will help you create an organized and efficient folder structure. 
  
  Related Information: 
  For more information on using folder templates in SAP CRM-IPS-ICM Investigative Case Management, please refer to the official SAP documentation.