What is folders in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: folders

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: A structured folder area for storing documents, business objects, and distribution lists in the Business Workplace. The folder structure is divided into private and shared folders.

Smart SAP Assistant

• Key Concepts: 
  Folders are a feature of the SAP Communication Services component (BC-SRV-COM) that allow users to store and organize emails, faxes, SMS messages, and telephony data. Folders can be used to store messages in a hierarchical structure, making it easier to find and access them. 
  
  How to use it: 
  Folders can be created in the SAP Communication Services component by navigating to the “Folders” tab. From there, users can create new folders and assign them to specific users or groups. Once created, users can move emails, faxes, SMS messages, and telephony data into the folders for easy access. 
  
  Tips & Tricks: 
  When creating folders, it is important to give them descriptive names that will make it easy to identify their contents. Additionally, users should consider setting up a folder structure that will make it easy to find and access messages quickly. 
  
  Related Information: 
  For more information on using folders in SAP Communication Services, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/SAP_COMMUNICATION_SERVICES/latest/en-US/f2f9a7d8b3e14c8a9f3d7c6b2f5e4d1a.html