What is case in SAP CRM-IPS-ICM - Investigative Case Management?

SAP Term: case

• Component: CRM-IPS-ICM

• Component Name: Investigative Case Management

• Description: Crime or offence that is investigated during a police investigation.

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• Key Concepts: 
  A case in SAP CRM-IPS-ICM Investigative Case Management is a collection of related information and activities that are used to investigate and resolve an issue. Cases can be created manually or automatically, and they can be assigned to one or more users for further investigation. Cases can also be linked to other cases, allowing for a more comprehensive view of the issue. 
  
  How to use it: 
  Cases can be created in SAP CRM-IPS-ICM Investigative Case Management by selecting the “Create Case” option from the main menu. This will open a form where you can enter the details of the case, such as the title, description, and any related information. Once the case is created, it can be assigned to one or more users for further investigation. 
  
  Tips & Tricks: 
  When creating a case in SAP CRM-IPS-ICM Investigative Case Management, it is important to provide as much detail as possible. This will help ensure that the case is properly investigated and resolved in a timely manner. Additionally, it is important to link related cases together so that all relevant information is available in one place. 
  
  Related Information: 
  For more information on using SAP CRM-IPS-ICM Investigative Case Management, please refer to the official documentation available on the SAP website. Additionally, there are many online resources available that provide tips and tricks for using this software.