What is 'case' in SAP CA-GTF-RCM - Records and Case Management?

case - Overview

• Component: CA-GTF-RCM

• Component Name: Records and Case Management

• Description: A summary of the steps and documents required for processing a business transaction. In any one case, you can both manage a decision process and also regulate this process. This is done by defining specific employees for editing documents and completing the case, along predefined process routes including any ad hoc changes made. &EXAMPLE& Parliamentary motion or trade application

case - Details

• 
  Key Concepts: 
  A case in SAP is a record of a customer interaction or process. It is used to track and manage customer requests, complaints, and inquiries. Cases can be created manually or automatically, and they can be assigned to specific users or teams for resolution. Cases can also be linked to other records, such as customer accounts or service orders.
  
  How to use it: 
  In SAP, cases are managed using the CA-GTF-RCM Records and Case Management component. This component allows users to create cases, assign them to users or teams, and track their progress. It also provides tools for managing customer interactions, such as email templates and automated notifications.
  
  Tips & Tricks: 
  When creating a case in SAP, it is important to provide as much detail as possible. This will help ensure that the case is properly tracked and resolved in a timely manner. Additionally, it is important to assign cases to the appropriate user or team so that they can be addressed quickly and efficiently.
  
  Related Information: 
  For more information on SAP's CA-GTF-RCM Records and Case Management component, please visit the SAP Help Portal at https://help.sap.com/viewer/product/CA-GTF-RCM/latest/en-US.