What is case in SAP BC-SRV-CM - Case Management?

SAP Term: case

• Component: BC-SRV-CM

• Component Name: Case Management

• Description: An incident for processing, for example, a customer complaint.

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• Key Concepts: 
  A case is a collection of related activities and tasks that are used to manage a customer request or issue. It is a way to track and manage customer interactions, from initial contact to resolution. Cases can be used to manage customer inquiries, complaints, service requests, and other types of customer interactions. 
  
  How to use it: 
  The Case Management component of SAP allows users to create cases for customer requests or issues. Cases can be created manually or automatically based on certain criteria. Once a case is created, users can assign tasks and activities to the case, track progress, and update the status of the case. 
  
  Tips & Tricks: 
  When creating a case, it is important to provide as much detail as possible. This will help ensure that all relevant information is captured and tracked throughout the life of the case. Additionally, it is important to assign tasks and activities to the appropriate personnel in order to ensure that the case is resolved in a timely manner. 
  
  Related Information: 
  The Case Management component of SAP is part of the Service Management module. It is closely related to other components such as Service Request Management and Service Order Management. Additionally, it can be integrated with other SAP modules such as Customer Relationship Management (CRM) and Business Warehouse (BW).