What is consult in SAP CRM-IC - Interaction Center WebClient?

SAP Term: consult

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A function in the toolbar that puts customers on hold while you call another agent. After you are finished consulting with the other agent, the agent call is dropped and the customer call is active again.

Smart SAP Assistant

• Key Concepts: 
  Consult is a feature in the CRM-IC Interaction Center WebClient that allows users to access and view customer data from multiple sources. This feature enables users to quickly and easily access customer information from different systems, such as SAP ERP, SAP CRM, and other external systems. 
  
  How to use it: 
  To use the consult feature, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, users can select the “Consult” option from the main menu. This will open a new window where users can search for customer data from multiple sources. Users can then view the customer data and make changes as needed. 
  
  Tips & Tricks: 
  When using the consult feature, it is important to remember that customer data is stored in different systems. Therefore, it is important to search for customer data in all relevant systems to ensure that all relevant information is retrieved. Additionally, it is important to remember that some customer data may be restricted and require additional permissions before it can be accessed. 
  
  Related Information: 
  For more information on the consult feature in the CRM-IC Interaction Center WebClient, please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed instructions on how to use this feature.