What is communication management software in SAP CRM-IC - Interaction Center WebClient?

SAP Term: communication management software

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A software product that manages communication channels and handles individual contacts with customers via different channels, such as phone, e-mail, and chat. In general, this term should not be used to refer to CTI software, switches PBX or automatic call distributors ACD, since these products are very focused, single-purpose products. &EXAMPLE& SAP Business Communications Management SAP BCM Aspect Enterprise Contact Server Avaya Interaction Center Cisco IP Contact Centre Genesys G6 Siemens HiPath

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• Key Concepts: 
  Communication management software is a type of customer relationship management (CRM) software that helps businesses manage customer interactions. It enables companies to track customer interactions, such as phone calls, emails, and social media messages, and provides tools to help them respond quickly and effectively. The CRM-IC Interaction Center WebClient is a communication management software component of the SAP Customer Relationship Management (CRM) suite. 
  
  How to use it: 
  The CRM-IC Interaction Center WebClient enables users to manage customer interactions from a single interface. It provides tools for managing customer data, tracking customer interactions, and responding quickly and effectively. It also provides tools for creating reports and analyzing customer data. 
  
  Tips & Tricks: 
  When using the CRM-IC Interaction Center WebClient, it is important to ensure that customer data is kept up-to-date and accurate. This will help ensure that customer interactions are tracked accurately and that responses are timely and appropriate. Additionally, it is important to use the reporting tools provided by the software to analyze customer data and identify trends or areas for improvement. 
  
  Related Information: 
  The CRM-IC Interaction Center WebClient is part of the SAP Customer Relationship Management (CRM) suite. Other components of the suite include the SAP CRM Sales, Service, and Marketing applications. Additionally, the SAP HANA platform can be used to analyze customer data in real time.