What is client switch cockpit in SAP CRM-IC - Interaction Center WebClient?

SAP Term: client switch cockpit

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A work area component of the main client that contains a list of the work clients related to an incoming communication process and a second list of all available work clients. From the cockpit, the user can navigate to one of the work clients.

Smart SAP Assistant

• Key Concepts: 
  The Client Switch Cockpit is a feature of the CRM-IC Interaction Center WebClient that allows users to switch between different clients in the same session. This feature is useful for users who need to access multiple clients in order to complete their tasks. It also allows users to quickly switch between different clients without having to log out and log back in. 
  
  How to use it: 
  To use the Client Switch Cockpit, users must first log into the CRM-IC Interaction Center WebClient. Once logged in, they can access the Client Switch Cockpit by clicking on the “Switch Client” button in the top right corner of the screen. From there, they can select the client they wish to switch to and click “Switch”. 
  
  Tips & Tricks: 
  When switching between clients, it is important to remember that any changes made in one client will not be reflected in the other. Therefore, it is important to save any changes before switching clients. Additionally, it is important to remember that any data entered into one client will not be available in the other. 
  
  Related Information: 
  For more information about the Client Switch Cockpit, please refer to SAP’s official documentation at https://help.sap.com/viewer/product/CRM_IC_WEBCLIENT/7.0/en-US/f3d8f9a2b6c14e8a9f3d7c2b5f1e4d6a.html