What is client switch in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: client switch

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: The ability of an agent to move between multiple customer-specific sessions that are located in different clients.

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• Key Concepts: 
  Client switch is a feature in the CRM-CIC Interaction Center WinClient that allows users to switch between different clients in the same system. This feature is useful for users who need to access multiple clients in the same system, as it allows them to quickly and easily switch between them. 
  
  How to use it: 
  To use the client switch feature, users must first log into the CRM-CIC Interaction Center WinClient. Once logged in, they can select the “Switch Client” option from the menu bar. This will open a window where they can select the desired client from a list of available clients. Once selected, they will be automatically logged into that client. 
  
  Tips & Tricks: 
  When using the client switch feature, it is important to remember that each client has its own set of settings and preferences. Therefore, it is important to make sure that all settings and preferences are configured correctly for each client before switching between them. 
  
  Related Information: 
  For more information on the client switch feature, please refer to the SAP Help documentation for the CRM-CIC Interaction Center WinClient.