What is client success manager in SAP CEC-EMA - SAP Emarsys?

SAP Term: client success manager

• Component: CEC-EMA

• Component Name: SAP Emarsys

• Description: A contact person who guides you during the onboarding process as the project nears completion and you begin to consider your first marketing campaigns.

Smart SAP Assistant

• Key Concepts: 
  A Client Success Manager (CSM) is a role within SAP Emarsys that is responsible for ensuring the success of customers using the platform. The CSM works closely with customers to understand their needs and goals, and then provides guidance and support to help them achieve those objectives. The CSM also works with the customer to identify areas of improvement and develop strategies to address them. 
  
  How to use it: 
  The CSM is responsible for providing customers with the necessary resources and support to ensure their success with SAP Emarsys. This includes providing training, guidance, and advice on how to best use the platform. The CSM also works with customers to identify areas of improvement and develop strategies to address them. 
  
  Tips & Tricks: 
  When working with a CSM, it is important to be open and honest about your goals and objectives. This will help the CSM better understand your needs and provide you with the best possible advice and support. Additionally, it is important to be proactive in communicating any issues or concerns you may have so that they can be addressed quickly and effectively. 
  
  Related Information: 
  For more information on SAP Emarsys, please visit https://www.sap.com/products/emarsys.html. Additionally, for more information on the role of a Client Success Manager, please visit https://www.sap.com/products/emarsys/client-success-manager-role.html.