What is 'document link' in SAP CRM-IA-IC - Automotive Interaction Center?

document link - Overview

• Component: CRM-IA-IC

• Component Name: Automotive Interaction Center

• Description: Link to one or more documents that are assigned to a vehicle.

document link - Details

• 
  Key Concepts: 
  Document link is a feature in the CRM-IA-IC Automotive Interaction Center (AIC) component of SAP that allows users to link documents to customer interactions. This feature enables users to quickly access relevant documents and information related to customer interactions, such as contracts, invoices, and other documents. 
  
  How to use it: 
  To use the document link feature in AIC, users must first create a document link in the system. This can be done by selecting the “Create Document Link” option from the menu. Once the document link is created, users can then attach documents to customer interactions by selecting the “Attach Document” option from the menu. 
  
  Tips & Tricks: 
  When creating a document link, it is important to ensure that all relevant documents are attached to the customer interaction. This will ensure that all relevant information is easily accessible when needed. Additionally, it is important to keep track of all document links created in the system, as this will help users quickly locate documents when needed. 
  
  Related Information: 
  For more information on document links in AIC, please refer to the SAP Help documentation. Additionally, there are several online tutorials available that provide step-by-step instructions on how to use this feature.