What is extended e-mail editor in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: extended e-mail editor

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: An area in the Interaction Center IC Extended E-Mail used to process incoming mail, including e-mails, faxes, and scanned letters.

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• Key Concepts: 
  The extended e-mail editor is a component of the CRM-CIC Interaction Center WinClient. It is a tool that allows users to create and edit emails with a wide range of formatting options. This includes text formatting, inserting images, tables, and hyperlinks. It also allows users to save emails as templates for future use. 
  
  How to Use it: 
  To use the extended e-mail editor, open the CRM-CIC Interaction Center WinClient and select the “Extended E-mail Editor” option from the menu. This will open a new window with all of the available formatting options. From here, users can create and edit emails as needed. 
  
  Tips & Tricks: 
  When using the extended e-mail editor, it is important to remember to save any emails as templates for future use. This will save time when creating similar emails in the future. Additionally, users should take advantage of all of the formatting options available in order to create professional looking emails. 
  
  Related Information: 
  For more information on the extended e-mail editor, please refer to the SAP Help Portal or contact your local SAP support team.