What is extended e-mail in SAP CRM-CIC - Interaction Center WinClient?

SAP Term: extended e-mail

• Component: CRM-CIC

• Component Name: Interaction Center WinClient

• Description: A function in the Interaction Center IC WinClient that allows agents to process incoming and outgoing mails including e-mails, faxes, and scanned letters.

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• Key Concepts: 
  Extended e-mail is a feature of the CRM-CIC Interaction Center WinClient that allows users to send emails with additional information, such as attachments, images, and links. This feature allows users to provide more detailed information in their emails, making communication more efficient and effective. 
  
  How to use it: 
  To use extended e-mail, users must first open the CRM-CIC Interaction Center WinClient. Once the client is open, users can compose an email as they normally would. When they are ready to send the email, they can click on the “Extended” button to add additional information such as attachments, images, and links. Once all of the desired information has been added, users can click “Send” to send the email. 
  
  Tips & Tricks: 
  When using extended e-mail, it is important to remember that attachments must be in a supported file format. Additionally, it is important to keep emails concise and to the point in order to ensure that recipients understand the message quickly and easily. 
  
  Related Information: 
  For more information about extended e-mail in the CRM-CIC Interaction Center WinClient, please refer to the official SAP documentation.