What is 'follower' in SAP CRM-CEC - Collaborative E-Care Management?

follower - Overview

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A user in E-Care Social Connect who is part of a care program member's care circle and who follows the member's activities and progress on his or her care site.

follower - Details

• 
  Key Concepts: 
  A follower in the context of SAP CRM-CEC Collaborative E-Care Management is a user who has subscribed to receive notifications about changes to a particular customer service case. This allows the follower to stay up-to-date on the progress of the case and any changes that have been made. 
  
  How to use it: 
  To become a follower of a customer service case, a user must first be assigned to the case. Once assigned, they can then subscribe to receive notifications about changes to the case. This can be done by clicking on the “Follow” button in the case details page. 
  
  Tips & Tricks: 
  It is important to remember that followers are only notified of changes made to the case after they have subscribed. Therefore, it is important to subscribe as soon as possible in order to stay up-to-date on the progress of the case. 
  
  Related Information: 
  For more information on SAP CRM-CEC Collaborative E-Care Management, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/CRM_CEC_COLLABORATIVE_E_CARE_MANAGEMENT/7.0/en-US