What is 'following' in SAP CRM-CEC - Collaborative E-Care Management?

following - Overview

• Component: CRM-CEC

• Component Name: Collaborative E-Care Management

• Description: A concept denoting a relationship between users in E-Care Social Connect, in which a user "follows" a care program member's care plan activities and progress.

following - Details

• 
  Key Concepts: 
  CRM-CEC Collaborative E-Care Management is a component of SAP software that enables organizations to manage customer service interactions in a collaborative environment. It provides a platform for customer service representatives to collaborate with customers, partners, and other stakeholders in order to provide the best possible customer experience. The component also allows for the integration of customer service data into other SAP applications, such as Sales and Marketing. 
  
  How to use it: 
  CRM-CEC Collaborative E-Care Management can be used to manage customer service interactions in a collaborative environment. It provides a platform for customer service representatives to collaborate with customers, partners, and other stakeholders in order to provide the best possible customer experience. The component also allows for the integration of customer service data into other SAP applications, such as Sales and Marketing. 
  
  Tips & Tricks: 
  When using CRM-CEC Collaborative E-Care Management, it is important to ensure that all customer service representatives are properly trained on how to use the platform. Additionally, it is important to ensure that all customer service data is properly integrated into other SAP applications in order to maximize efficiency and accuracy. 
  
  Related Information: 
  For more information on CRM-CEC Collaborative E-Care Management, please visit the SAP website at https://www.sap.com/products/crm-cec-collaborative-e-care-management.html. Additionally, there are many online resources available that provide tutorials and tips on how to use this component of SAP software.