What is talking time limit in SAP CRM-CCI - SAP Contact Center?

SAP Term: talking time limit

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A time an agent is allowed to talk in one call. Defined in the setting Handling Time Limit.

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• Key Concepts: 
  Talking time limit is a feature of the SAP Contact Center component of the CRM-CCI suite. It is used to limit the amount of time a customer service representative can spend on a single call. This helps to ensure that customer service representatives are able to handle multiple calls in a timely manner. 
  
  How to use it: 
  The talking time limit can be set by the customer service representative or by an administrator. The limit can be set for each call or for all calls. Once the limit is reached, the call will be automatically disconnected. 
  
  Tips & Tricks: 
  It is important to set realistic talking time limits that allow customer service representatives to provide quality service while still being able to handle multiple calls in a timely manner. 
  
  Related Information: 
  The talking time limit feature is part of the SAP Contact Center component of the CRM-CCI suite. Other features of this component include call routing, automated voice response, and reporting capabilities.