What is 'supervising restriction' in SAP CRM-CCI - SAP Contact Center?

supervising restriction - Overview

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A button on the user interface to prevent the supervision of an agent.

supervising restriction - Details

• 
  Key Concepts: 
  Supervising restriction is a feature of the SAP Contact Center component of the CRM-CCI suite. It allows supervisors to restrict access to certain areas of the system, such as customer data, for agents. This ensures that agents only have access to the information they need to do their job, and that sensitive customer data is kept secure. 
  
  How to use it: 
  Supervising restriction can be enabled by a supervisor in the SAP Contact Center. The supervisor can set up restrictions for each agent, specifying which areas of the system they can access. This can be done on an individual basis or for groups of agents. Once the restrictions are set up, they will be enforced whenever an agent logs into the system. 
  
  Tips & Tricks: 
  When setting up supervising restrictions, it is important to ensure that agents have access to all the information they need to do their job effectively. It is also important to keep in mind that some areas of the system may require special permissions, so it is important to check with your IT department before setting up any restrictions. 
  
  Related Information: 
  For more information on supervising restriction in SAP Contact Center, please refer to the official documentation here: https://help.sap.com/viewer/product/CRM_CCI/7.0/en-US/f8d9f3c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6a14e8a9f3d7c2b6