What is supervisor in SAP CRM-CCI - SAP Contact Center?

SAP Term: supervisor

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A user with limited administration rights who can monitor other users.

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• Key Concepts: 
  A supervisor is a user in the CRM-CCI SAP Contact Center who is responsible for managing and monitoring the activities of agents. Supervisors have access to a variety of tools and reports that allow them to monitor agent performance, assign tasks, and provide feedback. 
  
  How to use it: 
  Supervisors can use the CRM-CCI SAP Contact Center to monitor agent performance, assign tasks, and provide feedback. They can also use the reporting tools to track agent performance over time and identify areas for improvement. Additionally, supervisors can use the system to create custom reports that provide insights into customer interactions and trends. 
  
  Tips & Tricks: 
  When using the CRM-CCI SAP Contact Center as a supervisor, it is important to stay organized and keep track of tasks assigned to agents. Additionally, it is important to provide timely feedback to agents so they can improve their performance. 
  
  Related Information: 
  For more information on how to use the CRM-CCI SAP Contact Center as a supervisor, please refer to the official documentation provided by SAP. Additionally, there are many online resources available that provide tips and tricks for using the system as a supervisor.