What is prompt file in SAP CRM-CCI - SAP Contact Center?

SAP Term: prompt file

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A repository for language-specific audio files. In BCM systems, a prompt file is defined for a prompt, and when this prompt file is used in a certain language, the corresponding audio file is played in that language.

Smart SAP Assistant

• Key Concepts: 
  A prompt file is a type of audio file used in the SAP Contact Center Infrastructure (CRM-CCI) to provide audio prompts to customers. It is typically used in automated customer service systems, such as interactive voice response (IVR) systems. The prompt file contains pre-recorded audio messages that are played back to customers when they interact with the system. 
  
  How to use it: 
  Prompt files are used in conjunction with other components of the CRM-CCI system, such as the call flow editor and the speech recognition engine. The call flow editor is used to create a script that defines how customers will interact with the system, while the speech recognition engine is used to interpret customer input. The prompt files are then used to provide audio prompts to customers as they interact with the system. 
  
  Tips & Tricks: 
  When creating prompt files, it is important to ensure that they are clear and easy to understand. It is also important to ensure that the audio quality is good, as this will help ensure that customers can understand the prompts. Additionally, it is important to ensure that the prompt files are kept up-to-date, as this will help ensure that customers receive accurate information when interacting with the system. 
  
  Related Information: 
  For more information on using prompt files in SAP Contact Center Infrastructure (CRM-CCI), please refer to the official SAP documentation. Additionally, there are a number of third-party resources available online that provide additional information and tips on using prompt files in CRM-CCI.