What is prompt in SAP CRM-CCI - SAP Contact Center?

SAP Term: prompt

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: Audio or text-based messages that advise the user in the contact center interactions, for example, in an IVR or when waiting in a queue. Also an audio or a text file that is used accordingly. &EXAMPLE& "You are in queue. Your call will be answered as soon as possible." "To select the option xxx, press 1."

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• Key Concepts: 
  Prompts are audio files used in the SAP Contact Center Infrastructure (CRM-CCI) to provide information to customers. They are used to provide instructions, ask questions, and provide feedback. Prompts can be used in a variety of ways, such as providing a menu of options for customers to choose from or providing a list of available services. 
  
  How to use it: 
  Prompts can be used in a variety of ways in the SAP Contact Center Infrastructure. They can be used to provide instructions, ask questions, and provide feedback. Prompts can also be used to provide a menu of options for customers to choose from or provide a list of available services. Additionally, prompts can be used to direct customers to the appropriate department or agent. 
  
  Tips & Tricks: 
  When creating prompts for the SAP Contact Center Infrastructure, it is important to keep them concise and clear. Additionally, it is important to ensure that the prompts are easy to understand and that they are not too long or too complicated. It is also important to ensure that the prompts are relevant and up-to-date with the latest information. 
  
  Related Information: 
  For more information on using prompts in the SAP Contact Center Infrastructure, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tips and tricks for creating effective prompts for the SAP Contact Center Infrastructure.