What is presence in SAP CRM-CCI - SAP Contact Center?

SAP Term: presence

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A status in the system when a user is free and can be reached

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• Key Concepts: 
  Presence is a feature of the SAP Contact Center Infrastructure (CRM-CCI) that allows users to view the availability of other users in real-time. It is a way for users to quickly and easily determine who is available to answer questions or provide assistance. Presence also allows users to set their own availability status, so that others can see when they are available or not. 
  
  How to use it: 
  Presence can be used in a variety of ways. It can be used to quickly determine who is available to answer questions or provide assistance. It can also be used to set one’s own availability status, so that others can see when they are available or not. Presence can also be used to send messages or notifications to other users, allowing for quick communication between team members. 
  
  Tips & Tricks: 
  When using presence, it is important to remember to update your availability status regularly. This will ensure that others know when you are available and when you are not. Additionally, it is important to remember that presence is only visible to other users within the same organization, so it should not be used for sensitive information. 
  
  Related Information: 
  For more information on presence and how it works, please refer to the SAP Contact Center Infrastructure documentation. Additionally, there are many online resources available that provide tips and tricks for using presence effectively.