What is presence in SAP CRM-IC - Interaction Center WebClient?

SAP Term: presence

• Component: CRM-IC

• Component Name: Interaction Center WebClient

• Description: A means of identifying a user's availability when transferring interactions, such as telephone calls.

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• Key Concepts: 
  Presence is a feature of the CRM-IC Interaction Center WebClient that allows users to view the availability of other users in real-time. It is a way to quickly identify who is available to help customers or colleagues. Presence also allows users to quickly see who is online and available for collaboration. 
  
  How to use it: 
  Presence can be used by clicking on the “Presence” icon in the CRM-IC Interaction Center WebClient. This will open a window that displays the availability of other users in real-time. Users can also send messages to other users who are online and available. 
  
  Tips & Tricks: 
  When using Presence, it is important to remember that it only shows the availability of other users in real-time. If a user is not online, their presence will not be displayed. Additionally, Presence can be used to quickly identify who is available for collaboration or customer support. 
  
  Related Information: 
  For more information about Presence, please refer to the SAP Help Portal or contact your local SAP representative.