What is document in SAP CRM-CCI - SAP Contact Center?

SAP Term: document

• Component: CRM-CCI

• Component Name: SAP Contact Center

• Description: A definition of an IVR application expressed in VoiceXML

Smart SAP Assistant

• Key Concepts: 
  A document in the context of CRM-CCI SAP Contact Center Infrastructure is a digital representation of a physical document. It can be used to store and share information, such as customer data, contact information, and other relevant information. Documents can be created, edited, and shared within the system. 
  
  How to use it: 
  Documents can be created in the CRM-CCI SAP Contact Center Infrastructure by selecting the “Create Document” option from the main menu. This will open a new window where users can enter the necessary information for the document. Once all of the information is entered, users can save the document and share it with other users in the system. 
  
  Tips & Tricks: 
  When creating documents in CRM-CCI SAP Contact Center Infrastructure, it is important to ensure that all of the necessary information is included. This will help ensure that all users have access to the same information when viewing or editing the document. Additionally, documents should be saved regularly to prevent any data loss. 
  
  Related Information: 
  For more information on documents in CRM-CCI SAP Contact Center Infrastructure, please refer to the official documentation provided by SAP. Additionally, there are many online resources available that provide tutorials and tips on how to use documents in this system.