What is investigation in SAP CRM-BTX-COM - Complaints / Returns / In-House Repair?

SAP Term: investigation

• Component: CRM-BTX-COM

• Component Name: Complaints / Returns / In-House Repair

• Description: The manual processing of items in business transactions "complaint" or "return" that could neither be released nor declined by the system during the automatic execution of business rules. In this case, the system puts the items in the investigation workflow, which is processed manually by employees. During the workflow, the items may be processed in the following processing levels: Research Analysis Approval At the end of the investigation, the item is either released or declined.

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• Key Concepts: 
  Investigation is a process in SAP CRM-BTX-COM Complaints / Returns / In-House Repair that is used to analyze customer complaints and returns. It involves gathering information from the customer, analyzing the data, and determining the root cause of the issue. The goal of an investigation is to identify and address any underlying issues that may be causing the customer’s complaint or return. 
  
  How to use it: 
  To use investigation in SAP CRM-BTX-COM Complaints / Returns / In-House Repair, first gather all relevant information from the customer. This includes details about the product or service they are complaining about, as well as any other relevant information such as dates, times, and locations. Once all of the information has been gathered, analyze it to determine the root cause of the issue. Finally, take action to address any underlying issues that may be causing the customer’s complaint or return. 
  
  Tips & Tricks: 
  When conducting an investigation in SAP CRM-BTX-COM Complaints / Returns / In-House Repair, it is important to remain objective and unbiased. It is also important to document all findings and actions taken during the investigation process. This will help ensure that all steps taken are properly documented and can be referenced in the future if needed. 
  
  Related Information: 
  For more information on investigations in SAP CRM-BTX-COM Complaints / Returns / In-House Repair, please refer to SAP’s official documentation on investigations. Additionally, there are many online resources available that provide tips and best practices for conducting investigations in SAP CRM-BTX-COM Complaints / Returns / In-House Repair.