What is outsize contact in SAP CEC-MKT-DM-CE - Contact Engagement?

SAP Term: outsize contact

• Component: CEC-MKT-DM-CE

• Component Name: Contact Engagement

• Description: An excessively large contact record that would result from a merge of contacts. The result of a contact merge is not permitted to be a contact that has more than 98 origin data records. Such monster contacts are discarded based on being oversize.

Smart SAP Assistant

• Key Concepts: 
  Outsize contact is a term used in the Contact Engagement Center (CEC) component of SAP. It refers to a contact that is larger than the standard size and requires special handling. This could include large orders, complex inquiries, or any other contact that requires additional attention. 
  
  How to use it: 
  When a contact is identified as an outsize contact, it should be flagged in the CEC system. This will alert the customer service team that additional resources may be needed to handle the contact. The team should then assess the situation and determine what additional steps need to be taken to ensure that the customer's needs are met. 
  
  Tips & Tricks: 
  When dealing with outsize contacts, it is important to ensure that all customer information is accurately captured and stored in the CEC system. This will help ensure that all customer inquiries are addressed in a timely manner and that any follow-up actions are taken quickly. Additionally, it is important to ensure that all customer interactions are tracked and documented so that any potential issues can be addressed quickly and efficiently. 
  
  Related Information: 
  The CEC component of SAP also includes features such as automated contact routing, customer segmentation, and analytics capabilities. These features can help streamline customer service operations and ensure that customers receive the best possible service. Additionally, SAP provides a range of training materials and resources to help customers get the most out of their CEC implementation.