What is customer in SAP CEC-EC - Engagement Center?

SAP Term: customer

• Component: CEC-EC

• Component Name: Engagement Center

• Description: Organizations or companies, but also individuals or groups, with whom the company running the SAP Customer has a business relationship.

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• Key Concepts: 
  A customer in SAP CEC-EC Engagement Center is an individual or organization that has a relationship with the company. Customers can be internal or external, and they can be customers, suppliers, partners, or any other type of stakeholder. Customers are identified by their contact information, such as name, address, phone number, and email address. 
  
  How to Use It: 
  In SAP CEC-EC Engagement Center, customers can be managed through the Customer Management module. This module allows users to create and manage customer profiles, view customer history and activity, and track customer interactions. Additionally, customers can be segmented into groups for targeted marketing campaigns. 
  
  Tips & Tricks: 
  When creating customer profiles in SAP CEC-EC Engagement Center, it is important to ensure that all customer information is accurate and up-to-date. This will help ensure that customers receive the most relevant and personalized communications from the company. Additionally, it is important to keep track of customer interactions so that any follow-up activities can be completed in a timely manner. 
  
  Related Information: 
  For more information on managing customers in SAP CEC-EC Engagement Center, please refer to the official documentation available on the SAP website. Additionally, there are many online resources available that provide tips and best practices for managing customer relationships in SAP CEC-EC Engagement Center.