What is call center in SAP BC-SRV-COM - Communication Services: Mail, Fax, SMS, Telephony?

SAP Term: call center

• Component: BC-SRV-COM

• Component Name: Communication Services: Mail, Fax, SMS, Telephony

• Description: A group of special employees customer service representatives who deal with telephone inquiries from customers. In general, a call center provides information as well as selling products and services over the telephone. This is made possible using corresponding technology such as the SAP Interaction Center. There are two different kinds of call center - an inbound call center, which processes only inbound calls, and an outbound call center, which deals with outbound calls such as sales calls and calls to prospective customers.

Smart SAP Assistant

• Key Concepts: 
  A call center is a type of customer service center that uses telephone technology to provide customer service and support. It is a part of the BC-SRV-COM Communication Services component of SAP, which includes mail, fax, SMS, and telephony services. 
  
  How to use it: 
  Call centers are used to provide customer service and support for customers who have questions or need assistance with a product or service. They can be used to answer questions, provide technical support, and resolve customer complaints. 
  
  Tips & Tricks: 
  When using a call center, it is important to ensure that the customer service representatives are knowledgeable and well-trained in order to provide the best possible customer experience. Additionally, it is important to ensure that the call center has adequate staffing levels in order to handle the volume of calls. 
  
  Related Information: 
  The BC-SRV-COM Communication Services component of SAP also includes other services such as email, fax, SMS, and telephony. Additionally, SAP offers other customer service solutions such as web chat and social media integration.