What is call closure time in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: call closure time

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The time between creating a service order and confirming the related service request.

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• Key Concepts: 
  Call closure time is a metric used in SAP Customer Relationship Management (CRM) to measure the amount of time it takes for a customer service representative to close a customer call. It is calculated by subtracting the time the call was received from the time the call was closed. This metric is used to measure the efficiency of customer service representatives and to identify areas for improvement.
  
  How to use it: 
  Call closure time can be tracked in SAP CRM by setting up a report that records the start and end times of each customer call. This report can then be used to calculate the average call closure time for each customer service representative. This data can then be used to identify areas for improvement and to measure the efficiency of customer service representatives.
  
  Tips & Tricks: 
  It is important to ensure that all customer calls are recorded accurately in order to get an accurate measurement of call closure time. Additionally, it is important to ensure that customer service representatives are properly trained on how to use SAP CRM in order to maximize efficiency and accuracy.
  
  Related Information: 
  SAP CRM also offers other metrics such as average handle time, first contact resolution rate, and customer satisfaction score which can be used in conjunction with call closure time to measure the performance of customer service representatives. Additionally, SAP CRM offers tools such as automated workflows and analytics which can help improve customer service efficiency.