What is call attached data in SAP CS - Customer Service?

SAP Term: call attached data

• Component: CS

• Component Name: Customer Service

• Description: The information relating to a call, generally collected through Interactive Voice Response IVR before the call reaches an agent or information added by a previous agent during the call.

Smart SAP Assistant

• Key Concepts: 
  Call Attached Data is a feature in SAP Customer Service (CS) that allows users to attach documents, images, and other files to service calls. This feature helps to ensure that all relevant information is available in one place, making it easier for service agents to quickly access and review the data. 
  
  How to use it: 
  To use Call Attached Data, users must first create a service call in SAP CS. Once the call is created, users can then attach documents, images, and other files to the call. This can be done by selecting the “Attachments” tab in the call window and then selecting the file or files that need to be attached. 
  
  Tips & Tricks: 
  When attaching files to a service call, it is important to make sure that the file type is supported by SAP CS. Additionally, it is important to make sure that the file size does not exceed the maximum allowed size for attachments. 
  
  Related Information: 
  For more information on Call Attached Data in SAP CS, please refer to the official SAP documentation. Additionally, there are many online resources available that provide detailed instructions on how to use this feature.