What is 'case type' in SAP BC-SRV-CM - Case Management?

case type - Overview

• Component: BC-SRV-CM

• Component Name: Case Management

• Description: A classification of cases. Each case belongs to a case type. This is created in Customizing and contains various settings, for example, an attribute profile, function profile, status profile, text profile, and terminology profile.

case type - Details

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  Key Concepts: 
  Case type is a classification of cases in SAP Case Management. It is used to define the type of case, such as customer service, sales, or technical support. It also defines the workflow and tasks associated with the case. 
  
  How to use it: 
  Case types are created in the SAP Case Management system and can be assigned to cases when they are created. The case type determines the workflow and tasks associated with the case, as well as any additional information that needs to be collected. 
  
  Tips & Tricks: 
  When creating a case type, it is important to consider the different types of cases that may need to be handled. This will help ensure that all necessary information is collected and that the workflow is optimized for each type of case. 
  
  Related Information: 
  For more information on SAP Case Management and how to create case types, please refer to the SAP Help Portal.