What is 'case template' in SAP SBA - Semantic Business Applications?

case template - Overview

• Component: SBA

• Component Name: Semantic Business Applications

• Description: A sample case framework for reuse in a specific business context. Case templates contain structural information, such as predefined folders, terminology domains, and content sources. A template can also contain relevant bookmarks or notes.

case template - Details

• 
  Key Concepts: 
  A case template is a feature of the SAP SBA Semantic Business Applications. It is a pre-defined set of rules and parameters that can be used to create a new case. The template defines the structure of the case, including the data fields, the workflow, and the user roles. 
  
  How to use it: 
  To use a case template, you first need to create a new case. Then, select the template you want to use from the list of available templates. Once you have selected the template, you can customize it to meet your specific needs. You can add or remove data fields, change the workflow, and assign user roles. 
  
  Tips & Tricks: 
  When creating a new case template, it is important to consider how it will be used in practice. Think about what data fields are necessary for the case and how users will interact with it. Also consider how the workflow should be structured and which user roles should be assigned. 
  
  Related Information: 
  For more information on using case templates in SAP SBA Semantic Business Applications, please refer to the official documentation on SAP Help Portal.