What is case type determination strategy in SAP CRM-IPS - Public Sector?

SAP Term: case type determination strategy

• Component: CRM-IPS

• Component Name: Public Sector

• Description: Used by determination algorithms of the case determination strategy to search for existing cases and by the case creation strategy to create new cases. The case type determination strategy CTDS determines case types and, optionally, case reference categories also. The following CTDS types are provided for the strategy definition: CRM business transaction: for the transaction type – case type mapping Web request: for the request category – case type mapping BAdI implementation: for customer-defined mapping Business Rules Framework BRF: for the transaction data - case data dynamic mapping

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• Key Concepts: 
  Case Type Determination Strategy is a feature of the CRM-IPS Public Sector component of SAP. It is used to determine the type of case that needs to be created for a particular customer request. This strategy helps to ensure that the right type of case is created for each customer request, which helps to streamline the process and improve customer service.
  
  How to use it: 
  The Case Type Determination Strategy is used to define the criteria for determining the type of case that needs to be created for a particular customer request. This can be done by setting up rules and conditions that will determine which type of case should be created. The rules and conditions can be based on customer information, such as their location, type of request, or any other relevant information. Once the criteria have been set up, the system will automatically create the appropriate case type when a customer request is received.
  
  Tips & Tricks: 
  When setting up the Case Type Determination Strategy, it is important to ensure that all relevant criteria are taken into account. This will help to ensure that the right type of case is created for each customer request. Additionally, it is important to regularly review and update the criteria in order to keep up with changing customer needs and requests.
  
  Related Information: 
  The Case Type Determination Strategy is part of the CRM-IPS Public Sector component of SAP. For more information about this component, please refer to SAP's official documentation or contact your SAP representative.