What is 'reference object' in SAP AP-SRP - CRM Service Request Processing?

reference object - Overview

• Component: AP-SRP

• Component Name: CRM Service Request Processing

• Description: A product or IBase in a business transaction for which a service is requested.

reference object - Details

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  Key Concepts: 
  Reference objects are used in SAP CRM Service Request Processing (AP-SRP) to store information about a service request. They are used to store data such as customer information, service request details, and service request status. Reference objects are also used to link related service requests together. 
  
  How to use it: 
  Reference objects can be created in SAP CRM Service Request Processing (AP-SRP) by selecting the “Create Reference Object” option from the menu. Once created, reference objects can be used to store customer information, service request details, and service request status. They can also be used to link related service requests together. 
  
  Tips & Tricks: 
  When creating a reference object in SAP CRM Service Request Processing (AP-SRP), it is important to ensure that all relevant information is included. This will help ensure that the reference object is properly linked to other related service requests and that all necessary data is stored. 
  
  Related Information: 
  For more information on reference objects in SAP CRM Service Request Processing (AP-SRP), please refer to the official SAP documentation.