What is Customer Problem and Solution in SAP AP-SRP - CRM Service Request Processing?

SAP Term: Customer Problem and Solution

• Component: AP-SRP

• Component Name: CRM Service Request Processing

• Description: A collection consisting of one or several problems that are reported by a customer, and one or several solutions that are provided by one or more experts.

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• Key Concepts: 
  Customer Problem and Solution Component is a part of the SAP CRM Service Request Processing (AP-SRP) module. It is used to manage customer service requests and provide solutions to customer problems. It enables customers to submit service requests, track their progress, and receive solutions from the service provider. 
  
  How to use it: 
  The Customer Problem and Solution Component can be used to create, manage, and track customer service requests. It allows customers to submit service requests, track their progress, and receive solutions from the service provider. The component also provides a platform for customers to provide feedback on the solutions they receive. 
  
  Tips & Tricks: 
  When using the Customer Problem and Solution Component, it is important to ensure that customer service requests are properly tracked and managed. This will help ensure that customers receive timely solutions to their problems. Additionally, it is important to provide customers with feedback on the solutions they receive in order to ensure customer satisfaction. 
  
  Related Information: 
  The Customer Problem and Solution Component is part of the SAP CRM Service Request Processing (AP-SRP) module. Other components of this module include Service Order Management, Service Contract Management, Service Level Agreement Management, and Service Asset Management.