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Component: AP-LP
Component Name: CRM Lead Processing
Description: The handling of the potential interest of a business partner and the interactions with him or her over a certain timeframe.
Key Concepts: Lead Processing is a component of the SAP Customer Relationship Management (CRM) system. It is used to manage and track leads, which are potential customers or sales opportunities. It allows users to capture, store, and analyze lead data in order to identify trends and opportunities. It also provides tools for managing customer relationships, such as segmentation, scoring, and tracking. How to use it: Lead Processing can be used to capture lead data from various sources, such as web forms, email campaigns, and social media. This data can then be stored in the CRM system and analyzed for trends and opportunities. Users can also use Lead Processing to segment leads into different categories based on their characteristics, such as location or industry. Additionally, Lead Processing can be used to score leads based on their likelihood of becoming customers. Finally, users can track the progress of leads through the sales process. Tips & Tricks: When using Lead Processing, it is important to ensure that all lead data is accurate and up-to-date. Additionally, users should take advantage of the segmentation and scoring features in order to identify the most promising leads. Finally, users should regularly review their lead tracking reports in order to identify any areas for improvement. Related Information: Lead Processing is part of the SAP CRM system, which also includes components such as Sales Force Automation (SFA) and Marketing Automation (MA). Additionally, Lead Processing can be integrated with other SAP systems such as ERP and HANA.