What is incident type in SAP AP-LM-SPC - CRO14-Service Provider Cockpit?

SAP Term: incident type

• Component: AP-LM-SPC

• Component Name: CRO14-Service Provider Cockpit

• Description: A categorization of incidents that determines which user or organization is responsible for processing an incident. The following categories exist: system incident to be processed by a system administrator administration task to be processed by a system administrator provider incident to be processed by SAP´s support organization user incident to be processed by a key user

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• Key Concepts: 
  Incident type is a classification of service requests in SAP Service Provider Cockpit (SPC). It is used to categorize service requests according to their type, such as technical, functional, or customer service. This helps to ensure that the right resources are assigned to the request and that it is handled in a timely manner. 
  
  How to use it: 
  When creating a service request in SPC, the user must select an incident type from the drop-down menu. This will determine which resources are assigned to the request and how it is handled. The incident type also helps to ensure that the request is routed to the correct team or individual for resolution. 
  
  Tips & Tricks: 
  When selecting an incident type, it is important to choose one that accurately reflects the nature of the request. This will help ensure that the request is routed to the correct team or individual for resolution. Additionally, it is important to provide as much detail as possible when creating a service request in order to ensure that it is handled in a timely manner. 
  
  Related Information: 
  For more information on incident types in SAP Service Provider Cockpit (SPC), please refer to the official SAP documentation at https://help.sap.com/viewer/product/SAP_SERVICE_PROVIDER_COCKPIT/14/en-US.