How To Fix CRM_KNOWLEDGE_ART009 - Échec du test de connexion RFC TREX

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_KNOWLEDGE_ART - Message Class for Knowledge Article

• Message number: 009

• Message text: Échec du test de connexion RFC TREX

Quelle est la cause de ce problème?

The knowledge article search was designed to use TREX as a search
engine, but the system cannot connect to TREX using RFC.
The Software Agent Framework settings in Customizing under <LS>Customer
Relationship Management -> Enterprise Intelligence -> Software Agent
Framework </>are incorrect or incomplete.

Réponse du système

The system uses a TREX-independent search for knowledge articles that
provides only very limited functionality.

Comment corriger cette erreur?

Contact your system administrator.

Procédure pour les administrateurs système

Choose Customizing activity <LS>Customer Relationship Management ->
Enterprise Intelligence -> Software Agent Framework -> Configure RFC
Destinations</> and check your settings for search engine "&V1&".
Call transaction SM59 to test the RFC connection "&V2&".

Extrait du message d'erreur du système SAP. Copyright SAP SE.