How To Fix CRM_CASE_PPF007 - Cause : Customizing de profil de statut ou de clôture incorrect pr &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 007

• Message text: Cause : Customizing de profil de statut ou de clôture incorrect pr &1

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Quelle est la cause de ce problème?

The PPF action that closes dependent transactions of a closed case was
executed.
However, the action could not close the dependent transaction &V1& of
the type &V3&, because the case closing profile was referencing a status
that is not part of the status profile for this transaction type. There
may be an error in the customizing settings.

Comment corriger cette erreur?

In the transaction &V1& set the status manually. However, this problem
can occur again unless you change the customizing settings for the case
closing profile.
To do this, go to the IMG customizing activity
<DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</> for the
case closing profile &V2&. Search for the transaction type &V3& and
ensure that the status to be set is one that is available in the status
profile for this transaction type.

Extrait du message d'erreur du système SAP. Copyright SAP SE.