How To Fix CRM_CASE_PPF008 - Cause : statut &1 non autorisé pour opération &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 008

• Message text: Cause : statut &1 non autorisé pour opération &2

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Quelle est la cause de ce problème?

The PPF action that closes dependent transactions of a closed case was
executed.
However, this action could not close the dependent transaction &V2&
because it could not set the status to &V1& given the current status of
this transaction.

Comment corriger cette erreur?

In the transaction &V2& set the status manually. You may have to set an
intermediate status before you can set the status to &V1&.
However, this problem can occur again unless you change the customizing
settings for the case closing profile. To do this, go to the IMG
activity <DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</>
for the case closing profile &V3&. Search for the transaction type &V4&
and ensure that the status to be set is available in the status profile
for this transaction type.

Extrait du message d'erreur du système SAP. Copyright SAP SE.