How To Fix CRM_CASE_PPF005 - Cause : impossible de lire le profil de clôture du Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 005

• Message text: Cause : impossible de lire le profil de clôture du Customizing

Le système émet un message d'erreur et ne vous permettra pas de poursuivre cette transaction tant que l'erreur n'est pas résolue.

Quelle est la cause de ce problème?

The PPF action &V1& that closes the dependent transactions of a closed
case was executed.
However, this action could not close the dependent transactions because
the action could not retrieve the case type and/or the case closing
profile. One of these customizing settings is missing.

Comment corriger cette erreur?

Ensure that the case type and the case closing profile are defined. To
do this, check the settings in the IMG activity
<DS:SIMG.CRM_CASE_CASETYPE>Define Case Types</> for case type &V2&, and
check the settings in the IMG activity
<DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</> for closing
profile &V4&.
After you have verified and maintained the settings, execute this PPF
action again. To do this, go to transaction <DS:TRAN.SPPFP>SPPFP</> and
search for the PPF action definition &V1& with application key &V3&. Run
the action again. If the problem persists, report it to SAP support.

Extrait du message d'erreur du système SAP. Copyright SAP SE.