How To Fix CRM_CASE_PPF007 - Motivo: Perfil de status falso o perfil de cierre de Customizing para &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 007

• Message text: Motivo: Perfil de status falso o perfil de cierre de Customizing para &1

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

¿Qué causa este problema?

The PPF action that closes dependent transactions of a closed case was
executed.
However, the action could not close the dependent transaction &V1& of
the type &V3&, because the case closing profile was referencing a status
that is not part of the status profile for this transaction type. There
may be an error in the customizing settings.

¿Cómo arreglar este error?

In the transaction &V1& set the status manually. However, this problem
can occur again unless you change the customizing settings for the case
closing profile.
To do this, go to the IMG customizing activity
<DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</> for the
case closing profile &V2&. Search for the transaction type &V3& and
ensure that the status to be set is one that is available in the status
profile for this transaction type.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.