How To Fix CRM_CASE_PPF005 - Motivo: No se ha podido leer el perfil de cierre del Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_CASE_PPF - Messages used in CRM Case PPF actions

• Message number: 005

• Message text: Motivo: No se ha podido leer el perfil de cierre del Customizing

El sistema emite un mensaje de error y no le permitirá continuar con esta transacción hasta que se resuelva el error.

¿Qué causa este problema?

The PPF action &V1& that closes the dependent transactions of a closed
case was executed.
However, this action could not close the dependent transactions because
the action could not retrieve the case type and/or the case closing
profile. One of these customizing settings is missing.

¿Cómo arreglar este error?

Ensure that the case type and the case closing profile are defined. To
do this, check the settings in the IMG activity
<DS:SIMG.CRM_CASE_CASETYPE>Define Case Types</> for case type &V2&, and
check the settings in the IMG activity
<DS:SIMG.CRMVC_CMG_CLOSE_PRF1>Define Case Closing Profile</> for closing
profile &V4&.
After you have verified and maintained the settings, execute this PPF
action again. To do this, go to transaction <DS:TRAN.SPPFP>SPPFP</> and
search for the PPF action definition &V1& with application key &V3&. Run
the action again. If the problem persists, report it to SAP support.

Extracto de mensaje de error del sistema SAP. Copyright SAP SE.