How To Fix XW002 - Internal error: could not lock entry (problem with Enqueue Server)

XW002 - Overview

• Message type: E = Error

• Message class: XW - DART - Data Retention Tool

• Message number: 002

• Message text: Internal error: could not lock entry (problem with Enqueue Server)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XW002 - Internal error: could not lock entry (problem with Enqueue Server) ?

  The SAP error message XW002 Internal error: could not lock entry (problem with Enqueue Server) typically indicates an issue with the Enqueue Server, which is responsible for managing locks in the SAP system. This error can occur due to various reasons, including:
  Causes:
  
  Enqueue Server Issues: The Enqueue Server may be down or not functioning properly, leading to lock management failures.
  Network Problems: Network issues between the application server and the Enqueue Server can prevent proper communication.
  Resource Limitations: The Enqueue Server may be overloaded or running out of resources (e.g., memory, CPU).
  Database Lock Conflicts: There may be conflicts with database locks that prevent the Enqueue Server from acquiring the necessary locks.
  
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to problems with the Enqueue Server.
  
  Solutions:
  
  Check Enqueue Server Status: Verify that the Enqueue Server is running. You can do this by checking the SAP system status in transaction SM51 (for application servers)