How To Fix XSS_CH003 - Infotype 0278 not available on &1

SAP Error Message - Details

• Message type: E = Error

• Message class: XSS_CH - ESS: Switzerland

• Message number: 003

• Message text: Infotype 0278 not available on &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message XSS_CH003 - Infotype 0278 not available on &1 ?

  The SAP error message XSS_CH003 indicates that the infotype 0278 (which is related to the "Additional Data for Time Management" in the context of SAP SuccessFactors) is not available for the specified personnel number (indicated by &1). This error typically arises in scenarios where the system is trying to access or process data related to this infotype, but it cannot find the relevant information for the specified employee.
  Causes:
  
  Missing Infotype Data: The infotype 0278 may not have been created for the employee in question. This could happen if the employee has not been assigned to a relevant time management process or if the data has not been maintained.
  Incorrect Personnel Number: The personnel number provided may be incorrect or does not exist in the system.
  Authorization Issues: The user may not have the necessary authorizations to view or access the infotype data for the specified employee.
  Configuration Issues: There may be configuration issues in the system that prevent the infotype from being accessed or displayed correctly.
  
  Solutions:
  
  Check Infotype Data: Verify if infotype 0278 has been created for the employee. You can do this by using transaction code PA20 (Display HR Master Data) and entering the personnel number to check if the infotype exists.
  Create Infotype Data: If the infotype does not exist, you may need to create it using transaction code PA30 (Maintain HR Master Data) and enter the necessary information for the employee.
  Verify Personnel Number: Ensure that the personnel number you are using is correct and exists in the system.
  Check Authorizations: Review the user’s authorizations to ensure they have the necessary permissions to access the infotype data.
  Consult Configuration: If the issue persists, consult with your SAP HR configuration team to ensure that the infotype is properly configured and that there are no underlying issues with the time management setup.
  
  Related Information:
  
  Infotype 0278: This infotype is used for storing additional data related to time management, which may include various time-related attributes for employees.
  Transaction Codes: Familiarize yourself with transaction codes like PA20 and PA30 for HR master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message, as there may be updates or fixes provided by SAP.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team or consult SAP documentation for further assistance.