How To Fix XS845 - Message cannot be processed because Secure E-mail is not activated

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 845

• Message text: Message cannot be processed because Secure E-mail is not activated

What causes this issue?

The message that you want to encrypt or sign could not be processed in
in the SAP system because the selected security function is not
activated in SAPconnect.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use report RSCONN05 to make sure that the selected security function is
activated in SAPconnect.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS845 - Message cannot be processed because Secure E-mail is not activated ?

  The SAP error message XS845 indicates that the secure email functionality is not activated in your SAP system. This can occur when you attempt to send emails securely (using S/MIME) but the necessary configurations or settings are not in place.
  Cause:
  
  Secure Email Not Activated: The primary cause of this error is that the secure email feature (S/MIME) is not activated in the SAP system.
  Missing Configuration: There may be missing configurations related to the email settings or the necessary certificates for secure email communication.
  User Authorization: The user may not have the required authorizations to send secure emails.
  
  Solution:
  To resolve the XS845 error, you can follow these steps:
  
  
  Activate Secure Email:
  
  Go to transaction code SICF.
  Navigate to the service for secure email (usually under the path default_host/sap/bc/srt).
  Ensure that the service is activated. If it is not, activate it.
  
  
  
  Configure S/MIME:
  
  Ensure that S/MIME is properly configured in your SAP system. This includes setting up the necessary certificates.
  You can use transaction STRUST to manage and import the required certificates for S/MIME.
  
  
  
  Check User Authorizations:
  
  Verify that the user trying to send the secure email has the necessary authorizations. This may involve checking roles and profiles assigned to the user.
  
  
  
  Check Email Settings:
  
  Ensure that the email settings in transaction SCOT (SAPconnect) are correctly configured for secure email.
  
  
  
  Test Configuration:
  
  After making the necessary changes, test the configuration by attempting to send a secure email again.
  
  
  
  Related Information:
  
  S/MIME: Secure/Multipurpose Internet Mail Extensions is a standard for public key encryption and signing of MIME data. It is used to secure email communication.
  Transaction Codes:
  
  SICF: Used to manage Internet Communication Framework services.
  STRUST: Used to manage SSL and S/MIME certificates.
  SCOT: Used to configure SAPconnect settings for email communication.
  
  
  Documentation: Refer to SAP Help documentation for detailed steps on configuring S/MIME and troubleshooting email issues.
  
  If the problem persists after following these steps, consider reaching out to your SAP Basis team or consulting SAP support for further assistance.