How To Fix XS846 - Message cannot be processed because Secure E-mail possible by SMTP only

SAP Error Message - Details

• Message type: E = Error

• Message class: XS - SAPconnect: All messages

• Message number: 846

• Message text: Message cannot be processed because Secure E-mail possible by SMTP only

What causes this issue?

The messsage that you want to encrypt or sign could not be processed in
the SAP system because it was not sent by means of the SMTP node;
security functions can only be used if you use the SMTP interface.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use transaction SCOT to make sure that the recipient of the message is
in the address area of the SMTP node.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XS846 - Message cannot be processed because Secure E-mail possible by SMTP only ?

  The SAP error message XS846 indicates that there is an issue with sending secure emails through the SMTP protocol. This error typically arises when the system is configured to send emails securely, but the necessary settings or configurations are not in place to support this functionality.
  Cause:
  
  SMTP Configuration: The SMTP server may not be configured to support secure email transmission (e.g., TLS/SSL).
  Missing Parameters: Required parameters for secure email transmission may be missing in the SAP configuration.
  Network Issues: There may be network issues preventing the SAP system from connecting to the SMTP server securely.
  Authorization Issues: The user or system may not have the necessary permissions to send emails securely.
  
  Solution:
  
  
  Check SMTP Configuration:
  
  Ensure that the SMTP server is configured to support secure connections (TLS/SSL).
  Verify the SMTP server address, port, and security settings in the SAP system.
  
  
  
  Update SAP Configuration:
  
  Go to transaction code SCOT (SAPconnect) in the SAP GUI.
  Check the settings under the "SMTP" node.
  Ensure that the "Use Secure Connection" option is enabled if your SMTP server requires it.
  
  
  
  Review Email Sending Settings:
  
  In the same SCOT transaction, check the settings for the email sending method.
  Ensure that the correct email address and sender information are configured.
  
  
  
  Test Connectivity:
  
  Use the SOST transaction to check the status of sent emails and any error messages.
  Test the connection to the SMTP server using tools like telnet or openssl to ensure that the server is reachable and supports secure connections.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails through the configured SMTP server.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to email configuration and SMTP settings for additional guidance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to the XS846 error message.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue causing the XS846 error message in your SAP system.