How To Fix XR063 - Customer &1 already exists; cannot be created again

SAP Error Message - Details

• Message type: E = Error

• Message class: XR - CRM Business Partner Data Exchange

• Message number: 063

• Message text: Customer &1 already exists; cannot be created again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message XR063 - Customer &1 already exists; cannot be created again ?

  The SAP error message XR063 indicates that you are trying to create a customer record that already exists in the system. This error typically occurs in the context of customer master data management, particularly when using transaction codes related to customer creation, such as XD01 (Create Customer - General) or FD01 (Create Customer - Company Code).
  Cause:
  The error is triggered because:
  
  The customer number you are trying to create is already assigned to an existing customer in the system.
  You may be attempting to create a customer with the same identification details (like name, address, etc.) as an existing customer.
  There may be a duplicate entry in the database due to previous data imports or manual entries.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Existing Customer:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Company Code) to search for the customer using the name, address, or other identifying information.
  If you find the customer, you can update or modify the existing record instead of creating a new one.
  
  
  
  Use Different Customer Number:
  
  If you are sure that you need to create a new customer, consider using a different customer number that does not conflict with existing records.
  
  
  
  Review Customer Creation Process:
  
  Ensure that the customer creation process is being followed correctly and that there are no issues with the data being entered.
  
  
  
  Check for Data Imports:
  
  If you are importing customer data from another system, check the import file for duplicates and ensure that the data is clean before importing.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unable to resolve the issue, consult with your SAP administrator or support team. They may have access to additional tools or logs that can help identify the root cause of the problem.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General)
  XD03: Display Customer
  FD01: Create Customer (Company Code)
  FD03: Display Customer (Company Code)
  
  
  
  SAP Notes and Documentation:
  
  Check SAP Notes for any known issues or patches related to customer master data management.
  Review SAP documentation for best practices in managing customer records.
  
  
  
  Data Management:
  
  Implement data governance practices to prevent duplicate entries in the future.
  Consider using tools or reports to regularly audit customer master data for duplicates.
  
  
  
  By following these steps, you should be able to resolve the XR063 error and manage your customer records effectively.