How To Fix XR027 - Inconsistent industry codes between CRM and R/3; See long text

SAP Error Message - Details

• Message type: E = Error

• Message class: XR - CRM Business Partner Data Exchange

• Message number: 027

• Message text: Inconsistent industry codes between CRM and R/3; See long text

More than five different industry codes should be transferred to SAP
R/3, however only five fields exist there (KNA1-BRAN1 to KNA1-BRAN5).
This error can only be caused by inconsistent data.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Compare the entries in CRM with those in R/3. You can find the old CRM
entries in the relevant BDoc via the transaction SMW01 under "Data ->
Enhanced".
Old and new data can be compared by sending customer or business
partners directly to another system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message XR027 - Inconsistent industry codes between CRM and R/3; See long text ?

  The SAP error message XR027 indicates that there is an inconsistency in the industry codes between the CRM (Customer Relationship Management) system and the R/3 (now known as SAP ERP) system. This inconsistency can lead to issues in data synchronization and integration between the two systems.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Mismatch of Industry Codes: The industry codes defined in the CRM system do not match those in the R/3 system. This can happen if the codes were changed or updated in one system but not in the other.
  Data Migration Issues: During data migration or system upgrades, industry codes may not have been correctly transferred or aligned between the two systems.
  Configuration Errors: Incorrect configuration settings in either the CRM or R/3 system can lead to discrepancies in the industry codes.
  
  Solution:
  To resolve the XR027 error, you can follow these steps:
  
  
  Check Industry Codes:
  
  Go to the relevant transaction in both CRM and R/3 to check the industry codes.
  In CRM, you can check the industry codes under the business partner settings.
  In R/3, you can check the industry codes in the customer master data.
  
  
  
  Synchronize Codes:
  
  If you find discrepancies, update the industry codes in either system to ensure they match.
  Make sure to document any changes made for future reference.
  
  
  
  Use Transaction Codes:
  
  You can use transaction codes like BP (Business Partner) in CRM and XD01 (Create Customer) in R/3 to view and edit the industry codes.
  
  
  
  Check Customizing Settings:
  
  Review the customizing settings in both systems to ensure that they are aligned. This may involve checking the configuration for industry codes in the IMG (Implementation Guide).
  
  
  
  Transport Requests:
  
  If changes are made in one system, ensure that they are transported to the other system if applicable.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to industry codes and integration between CRM and R/3 for any specific guidelines or updates.
  
  
  
  Testing:
  
  After making the necessary changes, perform tests to ensure that the error is resolved and that data synchronization is functioning correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error.
  Integration Settings: Review the integration settings between CRM and R/3 to ensure that they are correctly configured.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the XR027 error and ensure consistency in industry codes between your CRM and R/3 systems.