How To Fix WZ562 - Favorites: Invalid object reference passed

SAP Error Message - Details

• Message type: E = Error

• Message class: WZ - Workflow: Model objects

• Message number: 562

• Message text: Favorites: Invalid object reference passed

Self-Explanatory Message

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• What is the cause and solution for SAP error message WZ562 - Favorites: Invalid object reference passed ?

  SAP Error Message:
  
  WZ562 Favorites: Invalid object reference passed
  
  Cause:
  This error typically occurs when there is an issue with the SAP GUI Favorites functionality. Specifically, it means that the system received an invalid or corrupted object reference related to a favorite entry. This can happen due to:
  
  Corrupted or invalid entries in the Favorites list.
  Inconsistencies in the SAP GUI cache or local data.
  Issues with the internal handling of favorite objects in the SAP GUI or backend.
  Sometimes, it can be triggered by custom enhancements or user-specific settings that manipulate favorites.
  
  
  Explanation:
  SAP GUI Favorites allow users to save transactions, reports, or URLs for quick access. Internally, these favorites are stored as objects with references. If the reference passed to the system is invalid (e.g., points to a non-existent or deleted object), the system throws this error.
  
  Solution:
  
  
  Clear or Reset Favorites:
  
  Ask the user to remove the problematic favorite entry.
  If the user cannot identify which favorite causes the issue, try clearing the entire favorites list and re-adding entries.
  This can be done by:
  
  Right-clicking on the Favorites folder in SAP GUI and deleting entries.
  Or resetting the favorites via SAP GUI options.
  
  
  
  
  
  Delete SAP GUI Cache:
  
  Sometimes, the local SAP GUI cache or configuration files get corrupted.
  Close SAP GUI.
  Navigate to the SAP GUI local data folder (e.g., %APPDATA%\SAP\Common or %USERPROFILE%\AppData\Roaming\SAP\Common).
  Delete or rename the sapshortcut.xml file which stores favorites.
  Restart SAP GUI and recreate favorites.
  
  
  
  Check for SAP GUI Updates:
  
  Ensure the SAP GUI is updated to the latest patch level.
  Some older versions had bugs related to favorites handling.
  
  
  
  Check for Custom Code or Enhancements:
  
  If the error occurs during a custom program or enhancement that manipulates favorites, review the code to ensure valid object references are passed.
  
  
  
  SAP Notes and Support:
  
  Search SAP Support Portal for notes related to message WZ562.
  Example SAP Note: 000123456 (hypothetical) might address known issues with favorites.
  
  
  
  
  Related Information:
  
  Transaction: Favorites are managed directly in the SAP GUI, not via a transaction code.
  SAP GUI Version: Some versions have known issues with favorites; upgrading often helps.
  User-specific: Favorites are user-specific; the problem usually affects only the user with corrupted favorites.
  Backup: Before deleting favorites, advise users to export or note down important entries.
  
  
  Summary:
  
  
  
  Aspect
  Details
  
  
  
  
  Error
  WZ562 Favorites: Invalid object reference passed
  
  
  Cause
  Corrupted or invalid favorite entry or SAP GUI cache issue
  
  
  Solution
  Clear/delete problematic favorites, delete SAP GUI cache files, update SAP GUI
  
  
  Additional
  Check for custom code, consult SAP Notes, user-specific issue
  
  
  
  
  If the problem persists after these steps, consider raising a support ticket with SAP, providing logs and screenshots for further analysis.