How To Fix WTYSC_01124 - Warranty claim &1 is consistent with the maintenance order

SAP Error Message - Details

• Message type: E = Error

• Message class: WTYSC_01 - Warranty plant maintenance integration

• Message number: 124

• Message text: Warranty claim &1 is consistent with the maintenance order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message WTYSC_01124 - Warranty claim &1 is consistent with the maintenance order ?

  The SAP error message WTYSC_01124 indicates that there is a consistency issue between a warranty claim and the associated maintenance order. This error typically arises in the context of warranty management and service processing within SAP, particularly when dealing with warranty claims that are linked to maintenance orders.
  Cause:
  
  Inconsistent Data: The warranty claim may have data that does not match the details of the maintenance order. This could include discrepancies in the item numbers, quantities, or other relevant fields.
  Order Status: The maintenance order might be in a status that does not allow for warranty claims to be processed (e.g., completed or closed).
  Missing Information: Required information for the warranty claim may be missing or incorrectly entered, leading to inconsistencies.
  Configuration Issues: There may be configuration settings in the warranty management module that are not aligned with the maintenance order processing.
  
  Solution:
  
  Verify Data Consistency: Check the details of both the warranty claim and the maintenance order. Ensure that all relevant fields match, including item numbers, quantities, and any other pertinent information.
  Check Order Status: Ensure that the maintenance order is in a status that allows for warranty claims to be processed. If the order is closed or completed, you may need to reopen it or create a new claim.
  Review Required Fields: Make sure that all required fields for the warranty claim are filled out correctly. This includes checking for any mandatory fields that may have been overlooked.
  Consult Configuration Settings: If the issue persists, review the configuration settings in the warranty management module to ensure they are set up correctly. This may involve consulting with your SAP administrator or a functional consultant.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error message or provide guidance on warranty claim processing.
  Documentation: Review SAP documentation related to warranty management and maintenance order processing for best practices and troubleshooting steps.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.